Shipping Policy

At TinaPearls, we understand how important timely delivery is — especially when purchasing meaningful jewelry for yourself or someone special. Below you’ll find detailed information regarding processing times, shipping methods, delivery estimates, customs, and order policies.

Delivery Time

The total delivery time consists of:

Processing Time + Shipping Time

Please note that all delivery estimates refer to business days only and may be affected during holidays, peak seasons, or unforeseen logistics delays.

Processing Time

Most orders require approximately 3–7 business days for processing.

This includes:

• Order preparation
• Quality inspection
• Packaging
• Customization (if applicable)

Shipping Time

United States

• Standard Shipping: 10–15 business days
• Expedited Shipping: 3–7 business days

France, Germany, Ireland, Italy, Spain, United Kingdom, Australia, Austria, Belgium, Canada, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Luxembourg, Mexico, Netherlands, New Zealand, Poland, Portugal, Slovakia, Sweden, Switzerland

• Standard Shipping: 10–15 business days

Rest of World

• Standard Shipping: 10–15 business days

Shipping Fees

Shipping fees vary depending on:

• Order subtotal
• Destination country/region
• Selected shipping method

The exact shipping cost will automatically appear during checkout after entering your shipping address.

United States Shipping Rates

Order Subtotal	Standard Shipping	Expedited Shipping
$0 - $79.99	$7.99	$22.99
$80 - $199.99	$13.99	$32.99
$200 - $349.99	$25.99	$45.99
$350 - $499.99	$35.99	$69.99
$500 - $699.99	$49.99	$89.99
$700 - $799.99	$59.99	$120.99
> $800	$69.99	$149.99

International Shipping Rates

Shipping fees for international destinations vary by region and order value. Final rates are calculated automatically at checkout.

Important Shipping Notes

• Please place urgent orders as early as possible.
• During holidays or peak seasons, shipping delays may occur.
• We do not ship to P.O. Boxes or freight forwarding addresses.
• Please provide a valid residential or commercial address at checkout.

Customs & Taxes

Customs Duties

In rare cases, international orders may be subject to customs duties or import taxes imposed by your local government.

These charges are the customer’s responsibility, as TinaPearls has no control over customs authorities or import regulations in your country.

For more information, please contact your local customs office.

Sales Tax

We currently do not charge sales tax on orders.

Shipping Couriers & Tracking

United States

Expedited Shipping:

• DHL
• UPS
• FedEx
• Other professional express carriers

Shipping carriers are automatically assigned and cannot be manually selected.

Standard Shipping:

• USPS

International Orders

• DHL
• UPS
• FedEx
• Other international shipping partners

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow:

• 24–48 hours for tracking activation
• 48–72 hours for tracking updates during peak periods

If you experience tracking issues, please contact our customer support team and we will assist you within 48 hours.

Order Cancellation Policy

For All Orders

• Unpaid orders are automatically canceled.
• Cancellations within 24 hours receive a full refund.
• Cancellations within 24–72 hours receive:
  • 80% product refund
  • 100% shipping refund
• Cancellations after 72 hours receive:
  • 60% product refund
  • 100% shipping refund
• Once an order has shipped, it can no longer be canceled.
• After delivery, customers may request a return according to our Return Policy.

After placing your order, you will receive an order confirmation email. Please contact us within 24 hours if any order details need to be updated.

Delivery Issues

If your order is delayed, please contact our support team and we will work directly with the shipping carrier to investigate the issue.

If a package is lost or damaged due to our responsibility, we will provide compensation according to the situation.

However, TinaPearls is not responsible for delivery failures caused by:

• Incorrect shipping addresses
• Missing apartment/unit numbers
• Unanswered delivery attempts
• Failure to cooperate with customs or delivery carriers
• Refusal to accept delivery

In such cases, returned or destroyed packages are non-refundable and cannot be resent free of charge.

Shipping Origin

All orders are shipped from:

Suzhou, Jiangsu, China

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Email: support@tinapearls.com

Business Hours:
Monday – Friday
8:30 AM – 5:30 PM (UTC+8)